عنوان مقاله [English]
Over the past two decades, the services sector, and in particular the insurance industry has grown dramatically in the economies of developed and developing countries. As the growth and development of this sector, the issuance of electronic insurance in this sector is becoming more and more important. Therefore, in this research, it has been tried to identify and rank the factors influencing the use of electronic insurance in the insurance industry. The method applied, due to the nature of the research, is descriptive. The population of the study was 1 0 experts including university professors, managers and experts of the three insurance companies: Parsian, Alborz and Asia. First, by reviewing the literature and deployment of experts, we identified 20 factors affecting Application of electronic insurance in the Iranian, in seven categories. Then using fuzzy network analysis process techniques these factors were rated. The results showed that the underlying factors, infrastructure, culture, and personality and attitude of customers are more important than other dimensions. Also, among the indicators, publicity and awareness of the society about the use and benefits of electronic insurance services legal infrastructure, risk taking and individual perception of risk and security were more important than other sub-indicators.